Customer Service Representative

NatureKast Weatherproof Cabinetry manufactures the finest in weatherproof outdoor kitchen cabinets with the look and feel of real wood.  The company prides itself on manufacturing a unique product which provides comfort, style and unrivaled longevity in addition to providing an exceptional customer service experience.

Located in St. Catharines, Ontario, the Company is looking for a full-time Customer Service Representative (CSR)! The role is in the office, Monday to Friday, and is a new addition to our team!

If you are a self-motivated professional with a positive attitude and willingness to learn, this role is for you!

What Will You Be Doing?

• Be the face and voice of the Company by representing the brand with professionalism, courtesy, and a customer-first mindset in all interactions with both internal and external stakeholders.
• Handle all customer calls, ensuring prompt and professional responses to their inquiries or concerns.
• Proactively handle customer concerns and complaints by actively listening, diagnosing issues, and collaborating with relevant departments to provide effective solutions that maintain customer satisfaction.
• Process and track customer orders efficiently, ensuring all necessary details are accurate and up to date for timely fulfillment.
• Act as an internal liaison between the Company, the customer and all Company departments.
• Work collaboratively with external contacts to ensure orders are handled properly, and all inquiries are addressed.
• Support customers and sales team with general and technical product inquiries.
• Continuously seek ways to improve customer service processes by identifying inefficiencies, suggesting enhancements, and contributing to a customer-centric company culture.
• Other duties as assigned. Duties and responsibilities may change at any time with or without notice.

What Will You Bring?

• Minimum of two (2) years of experience in a customer service role or B2B setting
• Post-secondary education, preferably in the Administration field or related
• General understanding of rendering layouts is an asset
• Strong proficiency with Microsoft Office Suite
• Superior attention to detail and accuracy
• Ability to work independently while adhering to deadlines and procedures
• Capacity to learn quickly, retain information and be willing to assist in various areas of customer service
• Willingness to embrace changing priorities
• Strong written and interpersonal communication skills

We appreciate all who express interest; however, only those selected for an interview will be contacted. 

We are committed to an equitable, inclusive, diverse, and accessible workplace and encourage applications from all qualified applicants. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, NatureKast will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. Please inform Human Resources of the nature of any accommodation(s) that you may require.