IT CONSULTANT / MANAGED SERVICES IT ENGINEER (MSITE)

Our staff is focused on providing the best customer service for IT managed services to our clients and users, mainly in the Boston area.  We are seeking an IT Consultant / Managed Services IT Engineer to play an important role in making this happen. 

Travel to client sites is required daily.  An IT Consultant works directly with clients on site in the greater Boston area to help clients leverage technology so they can effectively and efficiently support their mission and achieve their goals. 

The IT Consultant reports to the Director of Managed Services.  

Compensation & Benefits

• Avg. starting salary: $80,000 – $90,000 (BOE)

• Robust benefits package / opportunities for professional growth 

• Access to TNB-funded IT professional learning experiences, provided for all employees looking to earn current tech certifications  

Responsibilities

Customer Service  

• Uphold TNB’s compassionate culture, dedication to sustainability, and commitment to serving our community 

• Work collaboratively with clients, fostering strategic relationships with key stakeholders. This is accomplished through regular visits to the client site as well as through phone calls, emails, and Teams meetings. 

• Solicit feedback from key stakeholders 

• Ensure client satisfaction with friendly and helpful responses in a timely manner 

• Provide on-site support as needed, including troubleshooting and resolving escalated issues  

• Adhere to strict standards for security procedures and recommend upgrades as needed 

Remote Monitoring and Management System  

• Manage and log all work through the RMM 

• Keep documentation for each client clear and up to date including visit summaries

• Track progress and resolve tickets according to SLA protocols  

Project Work  

• Develop and execute SOW and project plans for your clients 

• Serve as a resource for a project team as needed 

General Duties  

• Follow all company procedures and protocols

• Identify opportunities for improvement and make constructive suggestions for change

• Perform other duties as required 

Skills and Attributes  

• Minimum five years of work experience in IT or tech industry 

• Experience working at an MSP (preferred)

• Bachelor’s degree (preferred, not required)

• A love of technology and learning 

• Ability to meet challenges and solve problems 

• Solid written and oral communication skills, founded in being a good listener, geared to both end users and other techs 

• Experience with SharePoint and Azure 

• Proficient with: Windows Server, Windows desktop, PC infrastructures, and Cloud services 

• Well-informed on network operating systems, information/worker applications, database systems, messaging, management & operations, and security software

• Current industry certifications (preferred)

• Experience with ConnectWise and/or AutoTask or similar PSA tool (preferred)

• Ability to adapt in a fast-paced IT world 

Apply today:

If you are interested in joining our TNB team, please send your resume and a cover letter detailing why you wish to be considered for this position t.  No phone calls, please.  

TNB is proud to be an Equal Opportunity Employer. We hire the best talent regardless of gender, race, creed, color, national origin, ancestry, disability, marital status, age, sexual orientation, or veteran status.