Analyst, Health Policy (One-year Contract)

Analyst, Health Policy (One-year Contract)

• Central location, close to transit (TTC), bike lanes
• Flexible location of work (remote or hybrid)
• Meaningful non-profit organization work

Dentists like to smile too! And there’s nothing that makes them happier than the support of their own, dedicated professional association.

We’re the Ontario Dental Association, and we represent over 90% of dentists in Ontario: advocating on their behalf to improve dentistry for both dentists and patients, and keeping Ontarians smiling.  

Working with other health-care professionals, governments, the private sector and the public, the ODA provides a wide range of services, resources and continuing education programs to support ODA dentists in their pursuit of professional excellence and personal fulfillment. 

Now, we’re looking to hire a Health Policy Representative to our organization. If you’re ready to join a fun and close-knit team, in a career-defining role, then we want to hear from you!

Analyst, Health Policy

The heart of this role will be communication and knowledge transfer: your job will be to field queries from our membership through phone and email while helping to develop resources that ensure those questions don’t need to be asked again.

Because government and professional regulation is fluid, you’ll need to stay informed on trends and changes that affect our membership. Using a detailed knowledge of dentistry and relevant health policy, you’ll guide members through policy and legislative changes, updates, and inform them on ODA’s responses.

The best in this role will be both helpful, resourceful, and detail oriented. We receive a diverse range of questions from members; you’ll need to develop expertise and specialization quickly in order to be effective in this role. You won’t always have the right answer at your fingertips, but you’ll still need to show members that they’re in the right hands by taking down their information, looking into the problem, and getting back to them promptly. Understanding the importance of customer-service and accuracy is of utmost importance.

Practically speaking, here’s some of what you’ll do:

• Provide resources, information, and advice to solve member problems, escalating inquiries as necessary
• Respond to ODA member and public inquiries with accurate and up-to-date information (including queries related to the ODA Mediations Program)
• Provide accurate details on issues of compliance and ensure members are given proper advice relative to laws and regulations
• Identify member needs and support review of health policy issues (e.g. occupational health and safety) as assigned by the Health Policy Specialist
• Provide background research to aid in member resource development (FAQs, Newsletters, updates, etc.)

The best in this role will come equipped with:

• Strong communication – whether by email or phone, you use clear, professional communication at all times; you make a strong impression on members and the public by being precise and helpful.
• Time management skills – you employ strong organization skills in managing your time and working within tight deadlines.
• Team focus – you’re collaborative and give and receive feedback with ease. You know when you’re able to take care of something on your own and you aren’t afraid to ask for help when it’s needed.

• Sound judgment – you’re an exceptional critical thinker and have confidence in what you know and what you don’t; when it comes to helping our members with compliance, you use sound judgment to ensure they stay within laws and regulations.

If making a meaningful impact on a growing organization sounds exciting, then this is the role for you!

Working at the ODA 

This is a full-time, contract position, covering a maternity leave until March 2026. As part of the ODA’s Flexible Location of Work policy, remote, in-person or hybrid work options are available with in-person attendance required for occasional staff and member events.

The ODA occupies a large, open, beautiful space that used to be a copper factory. Located in the heart of Yorkville, parks, transit, and everything downtown Toronto has to offer is just steps away.

ODA is proud to be one of the GTA’s Top Employers 2025 – we think that says a lot about the culture and work environment we’ve built over the last 150+ years. We are all about growth and learning: every position in our organization offers both challenges and opportunities, and we encourage all our staff to establish themselves within and beyond their individual roles.

Qualifications 

• Undergraduate degree or college diploma in a relevant field
• 2+ years’ experience working in policy
• 2+ years’ experience in advisory and customer service role
  • Experience in a role with substantial phone and electronic communication duties

Assets

• Health policy education or training
• Experience within a regulated health profession or membership organization
• Experience working with health profession legislation/laws would be an asset

How to Apply 

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. 

You’ll also need to provide a cover letter with your application.

We strive to build a team that reflects the diversity of the community we serve and encourage applications from traditionally underrepresented groups such as Indigenous people, visible minorities, people identifying as 2SLGBTQI, veterans, women and people with disabilities.

If we can make your application easier through accommodation in the recruitment process, please contact us using the “Help” button.  

We will review applications with priority given to those who have completed the assessment and look forward to hearing from you.