Member Service Coordinator

Member Services Coordinator

• Ontario Dental Association, Central location, close to transit (TTC), bike lanes
• Flexible location of work (within Ontario)
• Meaningful non-profit organization work

Dentists like to smile too! And there’s nothing that makes them happier than the support of their own dedicated professional association. 

We’re the Ontario Dental Association, and we represent over 90% of dentists in Ontario. We advocate for our members, promote optimal oral health, and support successful professional lives and general well-being. To achieve this, we:

• Promote the highest standards of dental care.
• Work with governments, the private sector, and other health-care professionals.
• Advocate on public policies that affect the practice of dentistry and the oral health of people in Ontario.
• Raise public awareness of how important oral hygiene is and its connection to overall health.
• Provide our member-dentists with programs, services, and products to support their role as leaders of the oral health care team.

Come join our team

If you’re interested in an opportunity to meet, interact with, and build amazing professional relationships with the dental community, we have a job for you.

We’re looking for a Member Services Coordinator who possesses strong organizational skills and excellent communication abilities. You will support the Member Services department by handling member and public inquiries, managing member data, administering the annual membership renewal process and assisting with the coordination of various programs. Your role will be crucial in ensuring efficient operations and delivery of excellent service to ODA members.

Providing accurate information and/or directing inquiries to the appropriate team member is key for this role. You will also be responsible for ensuring membership data is managed accurately and enhancing the integrity of the association management system.

You will work collaboratively with volunteer-led committees and staff to promote the highest professional standards, successful professional lives and well-being of ODA members. The role requires a proactive approach, attention to detail, and the ability to work both independently and collaboratively within a team.

More specifically, you will:

• Manage frequent phone call and email inquiries and provide information accurately and effectively.
• Engage in the administration and coordination of various special projects and programs applying relevant knowledge and skills.
• Support the team with member recruitment and retention strategies.
• Coordinate membership processes, payment processing, and collaborate with the IT department to resolve member database-related issues.
• Think independently and take initiative, when necessary, proactively engaging in the job.
• Maintain a learning mindset, always eager to expand your knowledge and improve.
• Foster open communication by sharing all relevant information, including any difficult conversations, with honesty and transparency.

Qualifications:

• College diploma or Bachelor’s degree.
• Excellent knowledge of MS Word, Excel, PowerPoint, Teams, and association management database programs.
• Association experience is an asset.

 Working at the ODA:

This is a full-time, permanent position, with hours from 8:30 a.m. to 4:30 p.m. In addition to a competitive salary, you’ll have access to a benefits plan that includes dental (of course!) as well as plenty of vacation days, personal days, and access to a health spending account.

The position is ideally suited for those open to flexible work arrangements, with a combination of remote and onsite work (hybrid). The ODA occupies a large, open, and beautiful space that used to be a copper factory. Located in the heart of Yorkville, parks, transit, and everything downtown Toronto has to offer.

The ODA is proud to be one of the GTA’s Top Employers 2024 – we think that says a lot about the culture and work environment we’ve built over the last 150+ years. We are all about growth and learning: every position in our organization offers both challenges and opportunities, and we encourage all our staff to establish themselves within and beyond their individual roles. Through our employee recognition program, we make sure that support and opportunity are always within reach.

How to Apply

 Our online application will give you the option to apply to this role as a complete person – not just a resumé. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.

We strive to build a team that reflects the diversity of the community we serve and encourage applications from traditionally underrepresented groups such as Indigenous peoples, visible minorities, people identifying as 2SLGBTQI, veterans, women, and people with disabilities.

If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.

We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.